히스토릭 4BR 위드/펜스드 야드 인 더 빅토리안 디스트릭트 홈

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I received my room at around 5:00 p.m., even though the stated check-in time was 3:00 p.m. More importantly, I booked and paid for a room with two beds, but instead I was given a room with one bed and one sofa bed. I was told that this arrangement was suitable for up to four people, but this was not the type of room I had booked and paid for. To make matters worse, I had to carry the bed linen for the sofa bed myself from reception to the room and prepare the sofa bed on my own. I also spent a considerable amount of time waiting at reception because I could not get clear or accurate information about the situation. Overall, I did not receive the accommodation I booked and paid for, and I wasted a significant amount of time trying to resolve the issue. I also submitted a complaint to Expedia. Initially, I was connected with AI support, followed by another customer service representative who was unable to resolve the issue and explained that they were only qualifying the case. I was then required either to call or wait for a call from another team specialising in this type of issue. At that stage, Expedia was only able to offer phone support. The representative who eventually called me was also unable to resolve my complaint. I am very disappointed with Expedia’s customer support and with the way this accommodation was advertised. In my experience, the room offered by the hotel did not match what was presented and sold through Expedia. I expected Expedia to take more respon

I was really pleasantly surprised by this hotel. My room was very clean and I was happy to be closer to the parking lot vs closer to the Ocean. The location can't be beat with shops, dining, coffee, just steps away. There are lots of barbecues which is nice for a beach barbecue night. Special thanks to Tiffany for bringing my ID to my room when I left it at the front desk. Such nice service with Aloha. Thank you Islander.

I was quite disappointed when I checked in. I reserved a room with 2 double beds (not sofa bed) on Expedia. I got a double bed and a sofa bed. I called the front desk and was told the sofa bed can be the extra bed. That’s not what I paid for! She didn’t even check if I could be moved. And made it seem like it is what it is - can’t do anything about it. Very disappointed. Also saw a couple of small roaches in the room. I love the location and that it’s on the beach. Hard to find good workers.

Good place