호텔 리우 팰리스 코스타리카 - 올 인클루시브

Staff were super friendly and helpful but the facility is in major need of an update. Rooms were dated with electrical outlets falling out of the wall. Wifi was also terrible. It was constantly cutting out.

We recently stayed at RIU Palace Costa Rica for 6 days and had both positive and negative experiences. The food was good overall & we enjoyed the variety of dining options. We were also happy that guests could visit RIU Guanacaste to enjoy the water park and try some of their restaurants for breakfast and lunch. However, there are several areas that need improvement: Our room key cards kept disconnecting and stopped working multiple times we had to visit the front desk at least 3 times to have them reactivated, which was inconvenient. We noticed that each bar served different versions of the same drinks, & the quality & preparation were not always consistent. The beach area was not as clean as we expected. We saw a lot of trash around the trees and surrounding areas. Since the beach is public, there were many vendors offering tours and selling items. We also noticed cars and motorcycles passing between the hotel and beach area, which affected the relaxing atmosphere. While the hotel provided beach chairs, there were very limited shaded areas & no umbrellas available for guests. The front desk staff could be more informative and proactive in explaining hotel amenities, dining options & policies to guests. For dinner, guests need to arrive at around 5:00 PM to get a buzzer and secure a table, which can be inconvenient during a vacation. The rooms felt old and in need of major renovation. We heard that the property will be closing in August for renovation.

This was my 2nd time at this particular resort. It wasn’t as crowded as my first time there about 8 years ago. But the experience and enjoyment was the same. The staff was great, friendly and eager to help.