카펜 호텔

Las montañas de la ruta de las flores son muy lindas, montañas sembradas con café. La experiencia podría mejorarse si el personal que da la bienvenida pudiera informar de las ACTIVIDADES que se pueden hacer en esa área. Si eres de los que quieren apartarse y descansar es buena opción, si tu plan es descansar pero con algo de actividades no lo recomiendo. Recomiendo instalar camas más grandes, por lo menos Queen, ya que dormir 2 personas en una cama matrimonial no es muy cómodo. Sugiero que como es una zona cafetalera, instalar un máquina de café en cada habitación, para poder levantarse y ver el amanecer tomando una taza de café, y no esperar hasta que habrán el pequeño restaurante . Felicito al personal del restaurante por su buen servicio. Espero sea tomada en cuenta como una crítica constructiva mi opinión .

My best friend and I came here for a girls’ getaway. The views and property are absolutely beautiful, but the overall experience was disappointing. The biggest issue was the lack of transparency. After an international flight and a two-hour drive, we had no cell service when we checked in. We were asked to sign a document that we couldn’t translate because our phones weren’t working. We were told it only covered the $40 deposit and Wi-Fi. Later, we discovered it also disclosed there was no hot water inside our tent. We visited during the rainy season, so the only hot water was in the outdoor tub, which meant going outside in the rain and thunderstorms just to bathe. I understand this is glamping, but this should have been clearly disclosed before booking. The resort said they notified us, but the message was sent while we were already on our flight. Had we known, we would have booked only two nights instead of five. We ended up leaving early, but because of the document we unknowingly signed, we weren’t eligible for a refund. The property has a lot of potential, but the customer service felt cold at times, and communication needs to be much clearer. Also, arrange transportation ahead of time, we had multiple drivers cancel on us. Beautiful place, but I wouldn’t stay again.

The access road to the location is in poor condition, there is no food room service, just drinks which makes for a poor experience; they offer valet parking since the lot isn't on-site, the staff is very friendly, the food is excellent, though not very affordable and the rooms are clean.