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El lugar es cerca de los lugares turísticos ,

As you probably know, this hotel stiffed us on our reservation; they sent a welcoming email the day before our arrival, but we discovered they had canceled our reservation the day we departed for San Francisco Dash and we had to quickly find a new booking in the Bay Area

If I could give it 3.5 stars I would. It was fine. No tv in the room and sort of community things like a fridge and air fryer were weird. The location was good and the staff was very nice and helpful. If you are just looking for a place to sleep and shower, if does the job.

Terrible. No staff working. I arrived to check in around 4 PM for my reservation, and could not get in. The front doors of the hotel were locked. After a few minutes i was let in by a person who was staying there. He stated that he barely has seen any employees since checking in, and that multiple other people also encountered this problem. Upon walking into the lobby, another family was sitting on a couch trying to figure out what to do, as they also were unable to check in. The front desk was empty. There was a paper with a phone number to call for help at the desk, so we called it from multiple phones, as well as the other family that was waiting from their phones, however nobody answered. After waiting for over an hour, we decided to leave and rebook a new hotel. It has now been 3 weeks since our stay and we still have been unable to be refunded for the reservation we never were able to check in for, for the room which we never got to see. Superhero hotel is ignoring the refund request, and despite four attempts to contact Expedia for support over the past three weeks, Expedia support keeps stalling and says to wait for the hotel to reply to the refund request. They say they have called and emailed, and the hotel is not responding to them. Shocker, they did not to me either. My next steps will be to dispute through my bank, although i am hoping that Expedia will back up its customer and do the right thing before it gets to that point. Do not stay here.

Hotel ruidoso pero bueno