엑스스테이 스위트 맨스필드

Place was literally brand new, walking distance to concert with kitchens.

It was a nightmare. I got there at 530pm and check in was at 4pm. Myself and about 10 other guest were left in limbo about the status of our room, and no one would give us a definite check in time until about 7pm when they told us we would definitely get a room by 1030pm… They did nothing to accommodate us, no vouchers…They just told me that I can get ready for the concert in the LOBBY of the Fairfield Inn (their sister company) and change my clothes in the bathroom. The room was finally ready by the time I got back from the concert at 11pm, but they didn’t even offer late check out to accommodate the 6 hour late check in.

The check-in process was very frustrating. Upon arriving, there was no way to enter the property. There was a phone in the entryway labeled for check-ins that went nowhere. After calling the phone number listed online for the property from my cell phone, we were told to come to the Marriott next door to check-in. There could have easily been signs posted to alleviate this confusion. When I did go next door to check in, I was told my room was not ready despite arriving at the 4:00 check in time. They said the room should be ready in an hour and they would call me when it was. I received no call and returned an hour later to a line out the door. After finally reaching the counter, I was told my room was “no longer available.” Thankfully I was given another room for the night, but this process needs improvement. The property is convenient for attending events at the Xfinity center as it is a very easy walk to the venue. But other than that, I would not recommend.

Once able to check into the room- it was fine. However, check in was at 4, a friend and I were staying before a concert and arrived at 5 to check in and get ready. We were told they didn’t have any rooms ready and likely won’t until after the concert. I understand they can’t control the amount of house keepers they have on staff, however, letting the guests know would have been appreciated. We were also not told you had to go across the street to Marriot to check in- there was no sign or anything- if someone hadn’t been walking out to tell us- we would have stood there a while waiting. Overall- I have never had such a poor check in experience.

Quick and painless check in