소베 아레나 디스트릭트 아파트먼트

Easily one of the worst customer service experiences of my life. This is not a hotel, it's operated like an Airbnb and poorly at that. There is no front desk and check in is a little awkward which is normal for a property like this. Room was fine although there was no option that I saw for any turnover service during my multi-day stay but I did not inquire. Wifi did not work throughout my stay and it turned into a weeks long ordeal to get the discount the provider offered. On top of the insane email correspondence, I never received what I would consider a proper receipt from this hotel. Their rep communicated insane things to me like they are not able to provide a receipt until after charges post on a card. I received a receipt with a completely wrong and non-sensible set of charges. I'm nearly 100 reservations deep into my hotels.com relationship, with rough stories from all over the world. This was without a doubt the worst one the USA has offered up.

Reserved the “penthouse” apartment however it was not the top floor so that was misleading. Also, the hallway was being painted all week with tape everywhere just made it feel like I was living in a dorm. The bathroom was dirty and unswept. Gross. Kitchen was bare bones. No trash bags, paper towel. Not worth the cost to stay here.