Palette Luxe Jomtien Beach Pattaya

Very good place👍

I had a really bad experience at this hotel and unfortunately had to leave immediately after arriving. The first thing that shocked me was the terrible smell of urine and cigarettes throughout the lobby The overall environment was unpleasant, uncomfortable, and far below what I expected from a hotel. I would definitely not recommend this place for families, especially those travelling with children. The experience was simply not suitable for a family stay. What made things even worse was the customer service. The male staff was disrespectful disgusting and very bad behaviour with humans. I was travelling with my two small daughters and I had a very bad experience. He was threatening me When I decided to leave, there was no proper refund process or immediate assistance. Agoda was also not taking care of the issue at that moment, and resolving the situation took a very long time. If you are travelling without a local SIM card, the situation becomes even more stressful because contacting customer support and following up on the problem is extremely difficult. Overall, this was a very disappointing experience. Poor environment, unpleasant smells, lack of proper customer service, and a frustrating refund process. I would strongly advise other travellers, especially families, to think twice before booking this hotel.

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All is good about this hotel.

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