글로벌 럭셔리 스위트 베데스다 셰비 체이스

Amazing space! Clean room

I hope you do not have any issues as the customer support rep spoke to me with such a nasty disgusting attitude it made it the worst experience I’ve had while traveling in a long time. When I asked to speak with the manager he told me the managers don’t accept calls from customers. When I asked for the email of the manager he refused to give me that and said they didn’t allow customer emails either. A property manager who refuses to have any communication with a paying customer? Never heard of that before. It felt as if the customer support agent, Adrienne B enjoyed being condescending and rude. The issue was quite simple. The listing and photos shows and quotes “2 bedrooms with queen beds” instead you will have a room with 2 twin beds. I first asked to be moved to a room that matched the description and was simply told there was nothing they could do. When I asked if there was some way to be compensated for the misleading description of the room the answer was again, no because the room has beds so they don’t have to follow what the pictures say and to send him a screenshot of the listing so he could “investigate” Honestly, a nice attitude with an apology and something as small as a $50 dollar rebate would have made me feel valued as a customer. Instead I was met with a hostile argumentative rude person who made it clear he did not care how we felt and refused to let me speak to his management. He took a minor issue and made it HORRIBLE. I will never book again.

The room was not serviced and my VIP guest arrived at 9:30 to unmade bed, no towels, no soap or shampoo. Email earlier in day asking me to call - called three times and got voicemail each time. I would not recommend staying here. Seems like it’s managed remotely. Not hotel. Even if I had connected nothing would have changed. Poorly managed. Excuse was that prior guest stayed beyond checkout time and housekeeping left for day.

Beautiful place, hope to visit when the pool is open!

方便，舒适