글로벌 럭셔리 스위트 앳 웨스트우드

BED BUGS! Had to vacate ! And still haven’t been refunded money!

This is not a hotel, although it is advertised as one. We arrived a it took us an hour to find our keys and get into the room. The room although nice, was nothing like the pictures advertised on Expedia. We ended leaving the very next day, we booked for 3 nights. After the key fiasco, we didn't know the building had an elevator and my elderly mom walked up a whole bunch of stairs, then we went to get into the pool, only to be turned away because we didn't have pool passes. I was never informed we needed passes to access the pool. The next morning I was on the phone for over 4 hours and speaking to about 8 different people, 2 who said they would assist me and call me back, and they never did. I went to the office and the very nice manager stated that she could not give me pool passes, because the give them to Global Luxury Suites and they have to have them driven over to me...they were about 7 miles and away and had no one available to bring them to me. I called again and finally asked for a refund, the did oblige and returned our money for the 2 nights we didn't stay. I paid $900.00 for the hotel and only received $534.00 back. I called Expedia and they got us another room, still with no pool.

I stayed at the highlands apartments in Westwood last week. I spent a lot to stay for the week and was hoping the experience would live up to its price tag. It definitely did not. Upon arrival- I was told a lockbox would have my name on it. It did not. I spent 20mins outside in the cold trying all 9 lockboxes. Once I entered the room I realized it was not cleaned (check in was at 4, I checked in at 4:15). The sheets were a mess, the bathroom was covered in dirty towels and the kitchen had dirty dishes all over. I called to complain and was told that someone would be there to clean in a few minutes. Someone did not arrive until almost 3 hours later and ended up cleaning the apartment while we were there. A few days later someone came to change the filter on the heating in the apartment, soon after the temperature of the apartment dropped down to 57 degrees. I called to complain and was passed on to a voicemail (meanwhile it was the coldest day of the year). I then used the OVEN To heat the apartment. I called again and was told,"the temprature is cold inside because it was cold OUTSIDE." I immediately stated that by LAW a building cannot be this cold, that is when action finally happened. Do not waste your money. You are better off spending your money in a location that can actually provide a 5 star experience. This place will cost the same as a 5 star hotel but at a 1 star experience. I've been promised I will be reinbursed, let's see if that happens.

this is not a hotel. some company are rented several units in the apartment complex and to do hotel business. nobody works the facilities on behalf of this hotel. if i need something to tell hotel side then i have to call them during the office hour monday thru friday 9:00 - 6:00. it is a junk.

This was the worst experience I've ever had with an online booking, by far. I booked this place the day before Thanksgiving, for Thanksgiving night and the following. I got a confirmation email from Expedia and an email from the Westwood with detailed check-in instructions. As this is a short-stay apartment complex, it is not staffed and a key was to be left in a lock box for us. When we arrived at 10 pm, we found no lock box (and no key). I called the emergency number provided, and was told that they tried to get in touch with me numerous times to tell me they could not deliver a key and honor my reservation. This was patently false, as I received no emails or phone calls. After a long period on hold, they came back to the line and told me they had told Expedia and Expedia had tried to reach me. Also false. No emails or calls from Expedia. AFTER this call, they sent me an email telling me that they could not honor the reservation. Bottom line, we were left with no place to stay at 10 p.m. at night. I tried to get recourse and assistance getting a place to stay from Expedia, but my efforts were in vain - twice my calls were dropped and not returned. By 11:30 p.m., I gave up trying and booked a hotel at twice the price on my own. Doubt I will ever book through Expedia again and I certainly will never book at the Westwood.