Kamala Beach Resort (a Sunprime Resort) (SHA+)

The Sunprime is excellent, every effort is made for a great stay, great swimming pools, grounds, restaurant and friendly helpful staff. Also location is fabulous.

Everything was great. Spent 3 days there and felt like extending my stay. What a beautiful place with great people! Definitely recommend it. Very close to shops such as 7 eleven, restaurants and spas. Going to Carnival Magic will take you 5 minutes to walk.

Upon check-in, no welcome just extreme bureaucracy. No offered help or hospitality. Besides the central pool area very industrial and cheap motel. Food soso. Average place with a mass tourism feel that lacks service and quality.

Aussie couple 70s. Reviewed Sunprime Kamala a few weeks ago. Cold still at home came back so that pretty much says how much we enjoy our time here. Only diff this trip is season. September usually has intermittent good days though warm the seas are rougher with wind. Lucky we mostly had great weather. Many beachside restaurants etc close for maintenance and a break before High Season at this time. Best thing here are the staff. They are all amazing always smiling friendly and exceptionally helpful. Its Adults only hotel. You can have as much water as you like everywhere including rooms at no extra charge. Fabulous breakfast. Large good beds with toppers if you need. Good variety of pillows large coffee cups Open large showers all condiments. Live Music 4 times a week. 4 pools tons of deck chairs. Older style resort only 3 levels with tropical gardens. Total beachfront with many good restaurants to the right along beachfront footpath. Wheelchair accessible lifts Great 7/11 about 100m away across little bridge on left. Beach is motorsport free only surfing. Restaurant is good at the resort with very reasonable prices. Our Pool View Grand room is quite large with a lounge chair and a good size balcony. The pool and bar next to it is open till 10pm. All this suits our idea of a good Thai Holiday.

Was my second time staying here in two months. We enjoyed it the first time but this time, I was rather disappointed. We arrived close to midnight due to the delay of our flights and were exhausted. At check in, I was informed I was given an upgrade to a deluxe room on the second floor. I said I wanted the room I booked (terrace) as it was in a quieter area near the restaurant, but they said they were sold out, and kept pushing that I was "upgraded". They even forced me to sign a form agreeing that I accept the "upgrade". He said that if I wanted the terrace room I should have written in my reservation that I wanted the terrace room. But I booked the terrace room...? As we were tired, we just took the room on the promise that we could check back the next day to see if there were terrace rooms available. As I expected, the "upgraded" room was in a long corridor of rooms and we could hear people walking past and talking late at night and early morning as people have to walk past it to get to the restaurant. I approached the front desk the next day and asked if there was a terrace room available. The staff said there was but it's not ready yet. I told her I'd come back at 12 to check again as we wanted to go out, but she said I need to vacate my current room earlier as they want to clean it and she would call my room once it was ready .So I was stuck in my room waiting for her call me and wasted a whole morning. At 1130, we were given the key to the terrace room, but the door lock was broken and almost falling off and we could not open the door. Waved down a staff to check it, and he confirmed it was broken and asked me if I was the one who broke it. I called reception and they sent an engineer to replace the lock. I think the front desk staff really need to be trained properly. They are all foreigners and maybe not trained in Thai hospitality? The restaurant staff are amazing though! All in all, will not be coming back.