이코노 로지 런던 노스

It was a great experience

This hotel is under major renovation & should be shut down while the construction & various projects are being completed. The lobby & hall ways are filled w materials. The work crew started work at 6:45am. Crazy to stay open thru the project. No mention on website discription.

First of all the swimming pool is outside you have to walk in the cold to get to the heated pool second I hope the hotel is incomplete renovation and is a disaster

Dirty towels and sheets upon arrival, double charged my card, haven't been refunded.

Had I known the place was under construction, I would have gone elsewhere. There were building materials stored throughout the lobby and other areas. The price was good nonetheless, and I could have overlooked all that. What made the place terrible, was the poor customer service. The person at the front desk in the evenings is not suited for a customer facing position. I drove up to the hotel and the first thing I see is the major construction. The second thing I see is a lady sitting out front on the building's ledge smoking a cigarette - right next to the entrance. To my surprise, this person worked the front desk and mumbled to me: "you want a room"? Never said "thank you" once in my multiple interactions with her. Pool closes at 11pm but at 10:50pm, she rudely came in and said she was closing and we had to get out. The pool has no towels but she never said a word about the towels for the pool being kept at the front desk (another worker told us after we came through dripping wet). Great customer service doesn't have to cost a company much other than good training and getting rid of folks who are not appropriate for working with the public and representing the business.