홀리데이 인, 존스타운 다운타운, IHG 바이

In process of renovating the hotel but they kept the general areas clean and the renovated rooms were nice. Elevator is a little sketch.

The hotel is in the final stages of a complete renovation. Our room was immaculate with the most modern amenities. However, the drawbacks were some construction materials on the floor in certain areas (this is understandable) and the restaurant was relocated to the new conference room. We had breakfast twice. It was hot and delicious and hostess Kayley could not have been more attentive! We can’t wait to return for vacation next year when all the work will have been completed!

This was, without question, the worst hotel stay I’ve ever experienced. When we arrived, our room had a terrible odor. After leaving the room for training Saturday morning and returning Saturday evening, one bed was only partially made, while the other wasn’t made at all. It was messier than when we left. Housekeeping standards were completely unacceptable. The hotel itself had numerous issues. The parking garage was extremely difficult to navigate because vehicles were parked sticking out into the drive lanes, making it nearly impossible to get through in some areas. The elevator was out of service, and the pool was also closed, eliminating amenities we expected during our stay. There was a wedding taking place during our visit, and guests were openly smoking marijuana in the parking garage stairwells. The smell was overwhelming and created a very uncomfortable environment. The most disappointing part was the response from the front desk. When I asked to speak with a manager regarding the many issues, I was told they didn’t have a business card or phone number to provide. When I expressed my dissatisfaction and asked about a refund, the front desk employee jokingly said she couldn’t refund my money because she’d “have to come live with me, and she’s expensive.” While I understand it may have been intended as humor, it was completely inappropriate given the circumstances and did nothing to address the serious concerns with our stay.

Quiet rooms, great staff, and easy parking at adjoining parking garage.

Ask about the pool and other things before you book