더 헤리엇 호텔 & 스위트

I booked for 3nights. I prepaid however was asked for 500k as a deposit in cash, a credit card imprint was not available. I found a ATM and got the cash at a cost of 70kdong. Within an hour there was loud noises adjacent to my apartment. I asked for a refund or replacement room both were denied and the hotel maintained it was not there responsibility as the noise was not made by them. A day later I took photos of men on their building making the noise and informed them. I made them aware of their breach in regulations regarding noise and there invalid excuses to offer good customer services. VCCA operates under the Ministry of Industry and trade. Companies whom offer no responsibility for adjacent noise can be fined. Late on the 2nd night at 8pm they offered a refund if I vacated after I brought the rules to there attention. Too late to relocate, they showed no care or empathy for their guest!