하이-호: 어 하이-테크 호텔

Clean and comfortable. Easy on and off highway, close to shopping, restaurants, universities,

At 4:30 AM, the fire alarms went off for no reason. Obviously, it took a long time before we could go back to our rooms. To make matters worse, Housekeeping knocked on the door and woke us up “by mistake” at 9:00, even though our check-out time wasn’t until 11:00. Finally, they charged my credit card by wrongfully! WHAT A NIGHTMARE THIS HOTEL IS!

The room itself was very clean, and I appreciated the plush towels. The bed was comfortable, and housekeeping did an excellent job. One caution: the shower water gets extremely hot—almost scalding—so be careful when adjusting the temperature. Unfortunately, several aspects of the stay were disappointing. The virtual check-in process took more than 45 minutes, which was an unnecessarily frustrating way to begin the stay. The Wi-Fi was unreliable and frequently dropped, making it difficult to work or use streaming services. Another issue was the strong smell of marijuana coming from someone smoking just outside the entrance. The odor was pulled into my room through the air conditioning, making the room uncomfortable. In addition, deliveries to the attached restaurant began around 5:45 a.m., and the noise from trucks and unloading activities made it difficult to sleep. The hotel has good potential because the room was clean and well maintained, but management should address the lengthy check-in process, improve Wi-Fi reliability, better control smoke near guest rooms, and mitigate the early morning delivery noise. With those improvements, the guest experience would be much better.

Power outage during first night of stay, no reimbursement or compensation

Good value. Rooms are updated and comfortable. Only complaints would be no mini fridge, and someone was outside talking pretty loud at 1am. Location is perfect, right off the highway and good value for the nightly rate.