도싯 가든스 호텔

Stress free spirit

Home away from home stress free

From the moment we arrived the reception staff was lovely and even offered a late check out which was so handy. The room was tidy and the shower was so hot it was great. Bed and pillow were comfy and room spacious Definitely stay again

Aged rooms/ great staff/ needs upgrade.

I booked a one-night stay at the Dorset Gardens Hotel and everything was fine initially. The following morning, I booked another night through Agoda and received a confirmation that the booking had been accepted. At around 10am, I received a call from Dorset Gardens asking me to return to the hotel and collect my belongings because they said I hadn't booked another night. Later, I was told they could see the booking, but they had no rooms available. This put me in a very difficult position. I had to leave work, return to the hotel to collect my belongings, find and pay for another hotel, and I was also charged a late checkout fee that was around half the cost of a night's accommodation. Very disappointing experience, particularly because I had received confirmation from Agoda for the additional night. I believe this could have been handled much better and I hope the hotel and Agoda can work together to prevent this happening to other guests.