레드 루프 인 & 스위트 뉴포트 뉴스

The reason why I don’t like the way they treat me and the room I reserved it was completely different than the pictures.also when I open the door smells full of smoke cigarettes and had kids to . I couldn’t even breathe . I was asking the manager to switch to my room and she said no you guys can leave with no respect and .after 15-20 minutes argument that she switch us another hotel next building .

Absolutely horrible place. Manager is disorganized, rude, & disrespectful. Has HORRIBLE customer service skills. Charged me for 2 rooms that I had originally reserved, only gave me a set of key cards for one room. Fought with me saying that only had one room, regardless if they charged me for two (again like I originally reserved). She eventually was able to figure her crap out however by the time she was able to, her rudeness, disrespectful tone, & horrible customer service made me want to just leave immediately. The building looked like it was not well maintained at ALL with cardboard or something covering some of the downstairs windows, for example. The hotel hallway, even the room smelled like absolute garbage. Really I would rate this place a 0 out of 5 stars if I could. - also claimed to have gave me a refund but yet it’s not even pending in my account with BOTH of the hotel room amounts, already taken out of my bank account. Absolutely horrible experience with this place & the manager.