티베 아일랜드/시 엔 브리즈 호텔 엔 콘도

The two people at the front desk (whose names I didn't know) are EXCELLENT. The hotel's distance to the beach is excellent, but we didn't like the area because there is a lot of noise in the early hours of the morning (2a.m.- 4a.m). The hotel (building) and its facilities are TERRIBLE; I know about sunken ships in the sea that have been there for years and look to be in better condition than this Hotel. We tried to cancel starting from the very first hours of day one, which proved impossible via every method we attempted, and regarding a refund, they only wanted to give back 5% of what we had paid. The railings, ironwork, air conditioners, and elevator all show severe rust; It seems like nothing gets proper maintenance or any maintenance at all, and for most of the metal, just repaint over the existing rust, the stairs and railings are corroded and full of holes because of it, it looks like the stairs are about to collapse. The cleanliness is among the WORST; they barely run a broom over the floor. The room's floor looks like it has never been mopped, never, the corners everywhere are full of days' worth of dust. I had to ask for a broom to sweep it myself two days in a row; the shower floor was stained, I had to clean the toilet with antibacterial wipes. They don't do the beds, not even the shower, they don't clean the bathroom or the sink. I had to wash the coffee maker because the reservoir was full of limescale. The air conditioning units are dented and rusty, and there are puddles of water on the hallway floors, where the AC units drain, wich are green (because the area where the water falls is never cleared, cleaned or washed) and constantly present, daily. We only used the elevator once because it was filthy with grime; it seems like it is never, never cleaned. We don't know what was dripping—or exactly where it was coming from—onto the parking spaces from the ceiling. We moved our car to different spots thinking the substance had only fallen in the first place we parked, but no— liquids dripped on it in the other spots too. We had to clean off sticky stains from the windows and the paintwork from our car. One day, while we were getting ready to going out, someone opened our room door out of nowhere and WITHOUT knocking.