I paid for a room with a jetted tub but it didn't work. They said they would give us another room, but my wife was already wet so we didn't take the room. The staff was awesome though
We got the jacuzzi room and besides having a water spot where someone before us spilled water out of the tub, it was such a wonderful experience. We wanted to relax and we were able to! Our only issue was the cleaning lady was at the desk while we were in the lobby and arguing and complaining to the guy at the desk (? Owner). It was a bit awkward. Other than that, for an older place it was pretty good.
Room wasn’t conditioned when brought in. Was incredibly humid. Pillows were not fluffed. Staff was little to no help, and the room had bugs. Worst of all the jacuzzi the reason I purchased the room was broken and didn’t work. They only gave me $90 refund on a near $400 stay for 2 nights. Hasn’t even been processed yet so who knows if it’s a scam.
The check in staff was very nice and friendly and the lobby was fairly tidy. The room was absolutely disgraceful and filthy. The bath mat had stained dirty footprints on it, there were animal scratches all over the back of the bathroom door. The caulking around the bathroom fixtures was covered in mildew. When I went to wipe up some water I spilled on the floor, the napkin was nearly black. The floor is half vinyl and partly indoor outdoor carpet. Both were stained and filthy. If we hadn’t been so extremely tired, we would not have stayed there. The bed sheets were pilled and scratchy. There were no signs of bed bugs and believe me, I really checked. The whole place is gross. Don’t stay here.