Few things to say:
- the room has no mosquito net and we are talking about a hotel near a delta. All the areas are flooded with flies and mosquitoes all the time.
- the main restaurant is awful, the food is repetitive and bad tasting, and the place is dirty to a level you can’t even imagine. Very hard to find a clean fork and knife.
- all the drinks in the mail restaurants and also in the lunch restaurants, come in a glass. The glasses are dirty, very dirty.
- the cleaning in the general areas is ok, the gardens are wonderful and well maintained.
- the dinner restaurants are from another story, they are clean, with decent to good food ( we recomend the italian restaurant ), the drinks come in bottles and so on.
My opinion, they have a very low level of food, cleaning and service in the main restaurant, just so you can go to paid restaurants. We always go to the so called a la carte restaurants, howerv, for all the other people, i don’t know if they want to pay extra.
Don’t go to the Steak restaurant, for us 4 it was 165 euro extra, plus 20 euro the tip. It is not worth it. The food was average at best.
The aquapark area is ok, there is shuttle to the brach with is nice and you don’t have to wait anymore.
Out of the 2 rooms we had, 1 was not made for 4 days, ultil i called them and stated screaming at the receptionist.
In the end , i would give a -8 to this hotel, and mainly because of the level of cleanliness.
Hotel is beautiful however the Buffett area is dirty and poor selection of food and quality of food very lame. The hotel being beautiful makes up for it.
The kids club has zero security so this needs a dramatic change.
Room cleaning was bare minimal and spa staff very unhelpful however these are tolerable due to the hotel being so beautiful.
Sunbeds are luxury and good quality drinks available
Unfortunately I would not return as I am a hotel snob however if you have booked this already this is still a very luxury hotel, minus the food as mentioned.