리오스 에디션 호텔

Despite having reserved a “Deluxe Double Sea View” room, I was instead assigned a “Deluxe Sea View” room upon check-in. When I mentioned this discrepancy, the staff responded in a dismissive and sarcastic manner, asking what difference I expected between the two room types. Additionally, I specifically requested a non-smoking room, yet upon entering, the room smelled strongly of cigarette smoke. When I reported this, the staff simply replied, “Oh, really?” without showing any concern or initiative to address the issue. During the night, I was unable to use hot water due to low water pressure, which caused further inconvenience. The following day, after housekeeping, the room was filled with a strong smell of insecticide, making it unbearable to stay in. When I complained about this, I was told that nobody knew anything about it, and rather than resolving the issue, the staff began giving me implausible explanations. I also informed them that I suffer from migraine and am extremely sensitive to strong odors. I asked for the problem to be resolved within a few hours, yet their only “solution” was to spray air freshener, which made the situation even worse. I stayed at your hotel for two nights before my flight, hoping for a peaceful rest, but instead, I encountered a series of issues and an unprofessional attitude from staff. The overall experience was unacceptable and far below the standards expected from this hotel