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I had an extremely disappointing stay at HOP INN Mae Sot Building A with my family. The hotel's service, communication, and management are deeply flawed. 1. Total Failure in Communication & Check-in Process: Prior to arrival, I sent multiple emails and messages via Agoda requesting early check-in for just ONE room out of our 4-room booking. They ignored all messages. We arrived at 6:00 AM with two young children, only to find a tiny reception with almost no seating. Staff refused to accommodate us unless we paid an extra 400 THB to check in at noon, despite making us wait for hours. Had they responded to my emails beforehand, I could have arranged an additional room for the previous night. 2. Severe Legal Neglect Regarding TM30 (Section 38): Upon departure, the hotel failed to fulfill their legally mandated obligation under Thai Immigration Law (Section 38) to report foreign guests (TM30). Because the hotel neglected this duty, we were stopped by local police on the road and threatened with a 1,000 THB fine! 3. Unprofessional & Irresponsible Management: When we brought these serious issues to the hotel manager, they showed zero accountability and refused to resolve the situation or cover the trouble caused by their own negligence. Do not stay here if you are traveling with family or expect standard hospitality and legal compliance. Absolutely terrible experience from start to finish!