호텔 몬트리얼 메트로폴리탄, 애센드 컬렉션 호텔

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The hotel was listed as a 3-star property on Agoda, but actual experience felt more like a 1.5–2 star hotel. Hotel located 20 minutes by subway from Old Port, plus another 10-minute walk from the subway station to the hotel. Surrounding neighborhood feels quiet and unpleasant. No amenities nearby, no restaurants, only McDonald’s. The hotel provide free parking pass, but have to park underneath the bridge opposite to the hotel building. I arrived in the morning knowing my room would not be ready, so I left my luggage at reception. The staff tagged my luggage and placed it in a room behind the reception desk. When I returned around 10:00pm to collect my room key and luggage, there was nobody at the reception. I waited for a few minutes, knocked on doors, and still no staff showed up. Since all the doors were unlocked and accessible, I went inside myself to retrieve my own luggage. Later on a staff appeared and hand me the room key. I felt lucky that my luggage had not been taken by anyone, as the doors behind the reception were easily accessible if there is no reception staff. I booked a 2 queen beds room, I was initially given a 1 queen-bed room. The room was very old-looking with a large portable air conditioner inside. I went back to reception to request a correct room type, the staff said it was a connecting room and I could simply open the connecting door to access another queen bed in the next room. This was honestly ridiculous — a couple booking a 2 queen-bed room does not expect to sleep in two separate connected rooms. Finally, they changed us to a newly renovated 2 queen beds room. Unfortunately, the room was directly affected by extremely loud music coming from the bar downstair, the music end at 1:30am. Overall, this was a very disappointing stay and nowhere near the standard of a proper 3-star hotel.

The owners do not refund us in case of very bad stay. No respect for customers in this situation.

There was no soundproofing whatsoever, and despite a grave lie to me from a receptionist and two nights disturbed by noise from neighboring rooms, the general manager told me that management wouldn't offer me a refund. This is completely unacceptable and frankly shameful.

Aucune insonorisation, et malgré un mensonge de la part d'un réceptionniste à mon endroit et deux nuits où j'ai été perturbé par des chambres voisines, le directeur général m'a dit que les patrons ne m'offrent pas de remboursement. CE QUI EST TOTALEMENT INACCEPTABLE ET FRANCHEMENT HONTEUX.