Cretan Malia Park

We really enjoyed our stay in this resort. Everything was great. From the arrival to the departure. The staff are great. The beach a few meters from the room was perfect. The restaurants are a bit more expensive than the ones in the cities but worth the try. There is no reason to leave the resort. Everything is in there.

We stayed at Phaea Cretan Malia expecting a true luxury five-star experience, but unfortunately, the reality fell well below expectations. The biggest disappointment was the value for money. The prices are high, yet the overall experience does not justify them. The hotel’s online image is far more impressive than reality. Its heavy promotion through influencers and Instagram creates expectations of an ultra-luxury resort, but the actual experience falls significantly short of what is advertised. The rooms are not particularly luxurious, some facilities feel dated, and the level of maintenance is not what you would expect from a premium hotel. Although some members of the staff were friendly, the service was inconsistent. At times it felt impersonal and rushed, which is disappointing considering the price you pay. A true luxury resort should make every guest feel valued, and that was not our experience (except for Nikos at Mouries restaurant, whose kindness and exceptional service made a real difference during our stay). Important to mention that the hotel is heavily focused on families with young children. If you are looking for a relaxing or romantic holiday, be aware that the main pool and restaurants can be noisy throughout the day. Overall, this is not a bad hotel, but it is certainly not the five-star luxury experience it advertises. You are paying premium prices for a product that, in our opinion, delivers a four-star experience at best.

The hotel is trying to pull out every penny from you. 1 crep and ice cream cost 21 eur. Small beer 7 eur. Some areas very dirty - when we asked for a tennis ball (table tennis) they said no balls left. If you want to play big tennis you have to pay too. Not what you expect from a five star hotel when you pay huge amount for the room. 1 dinner in the buffet for 2 adults 1 child roughly 115 eur with no drinks.

Great value for money , definitely recommended

Agoda was a very cost effective way to book this hotel. Had a couple of issues that were sorted before we arrived.. The hotel was full when we arrived but never felt busy. Staff were very friendly and helpful when needed. Not enough to do for older kids -teenagers, even though it is promoted that there is. Barely any watersport options , a couple of pedalos and a paddle board and kayak. Thry could do with investing in the older kids as they have done with kids under 12. The hang out is not very inviting either.. But if you have a baby / toddler / young child, you will not be short of company! Good food, although not cheap. Great location and beach area, clean pools.. Agoda certainly offered a good rate too!