26.04.07I was assigned a different room from the one I had booked, and they refused to change it, saying they were fully booked. There was a loud thumping noise throughout the night, like construction, and the room had a strange smell. When I asked to move to another room, they said I had to pay an additional cleaning fee. I don’t understand why I should have to pay a cleaning fee—isn’t daily cleaning already part of the service? It makes no sense to me. The elevator was also broken and could not be used.