래디슨 호텔 산타 크루즈

I booked this hotel through Agoda for ***, and the experience was exceptionally disappointing. The property's actual condition and service were nowhere near the standard suggested by its advertising. The problems began with the air conditioning. My original room would not cool adequately, so management moved me to another room. Unfortunately, the replacement room had the same problem, with the room temperature remaining around 26°C. Only one key was provided per room, and the key was required to operate the AC. Maintenance throughout the property was extremely poor. During checkout, my room door became so misaligned that it would no longer close. When I returned approximately eight hours later to retrieve my luggage, it still would not close. The public bathrooms were particularly concerning. The lobby bathroom had extensive dark, mold-like growth, and I experienced an immediate allergic-type reaction upon entering. The accessible bathroom had a leaking toilet and standing water on the floor. I have photographs documenting these conditions. None of the in-room telephones worked in the rooms I encountered. Guests were expected to communicate with staff through WhatsApp. Other guests told me their messages went unanswered, so I resorted to going to the reception desk personally whenever I needed assistance. On one morning, reception was unattended for more than 30 minutes. Food service was equally disappointing. No food was available at the hotel on our first evening. Breakfast began very late and ran out of food approximately four times in less than an hour. Staff were frequently unresponsive and sometimes rude. What makes this particularly troubling is the disconnect between the hotel's advertising and its actual condition. An advertisement at the local airport promotes a "5-star experience" using outdated photographs, including images of a restaurant that is now closed. The property I experienced bore little resemblance to those promotional images. I remained at the hotel because I needed to be near my child, who was staying there with a school group. Relocating elsewhere was not a practical option. This was not one unfortunate incident. It was a series of maintenance, sanitation, communication, and service failures throughout the stay. Based on my experience, I cannot recommend this property. Prospective guests should not rely solely on its promotional photographs and should carefully investigate its current condition before booking.