Remisens Hotel Albatros

Really enjoyed our trip. Definitely recommend getting a sea view, we had a great balcony overlooking the pool & sea. Staff were really friendly and helpful (our air con wasn’t working and they kindly provided a fan). Only downside I would say is the food- we were just B&B but things were often empty and needed refilling. If you’re happy with just cereal/toast then it’s fine. Lovely easy 15/20 minute walk into Cavtat itself too (not a problem at 7 months pregnant either). Spa area is lovely including the indoor pool. Sunbeds were comfy and had a really pleasant stay- would stay again.

We booked a double room with sea view. We got 2 single beds pushed together!!! As we were only staying one night we just ran with it. We dropped bags and headed into the old town, 10-15 min easy walk. However, on our return we got into bed and found the mattresses to be awful. Definitely need replacing as all the springs at the side gone so whenever you leant on them the side of the mattress collapsed!!! My hubby fell out of bed twice. Then we were awoken at 7am by strimming right outside the window, so after an awful nights sleep due to the decrepit mattress, we decided to get up and shower and get back on the road. Shower was powerful and just what I needed, what I didn’t need was to discover that the towel I had already started to dry myself on had what looked like wee stains, I’m certainly hoping they were not!!! I obviously showered again!!!! And used the hand towel, which I inspected beforehand, to dry myself. Good parts. Water was provided foc for one bottle. Great view. Close proximate to the old town, which is stunning. Soap and body wash. The staff were friendly and the lady I reported our comments to said she would put in a complaint and wanted to see photo of towel. For the money feel very short changed.

Everything was great

Adequate and overpriced.

I was very disappointed with my stay at Remisens Hotel Albatros. For approximately €*** for 8 nights for two people, I expected a significantly higher standard of service, cleanliness and maintenance. The biggest issue was the attitude of the front desk staff and management. I found the communication rude and not at all service-oriented. When I asked whether I would have to change rooms, I was told, “You bought the cheapest room, so…” I found this response dismissive and inappropriate, particularly given the amount paid for the stay. Overall, I felt that guests were often treated as an inconvenience rather than as customers. Breakfast service was also inconsistent. If you arrived later in the breakfast period, items such as tea bags and teapots were not always replenished, and there were frequent problems getting hot water. On one occasion, I ended up showing other guests how to get hot water from the coffee machine. There were also several maintenance problems in my room. I had to call maintenance twice because of a drain overflowing onto the bathroom floor, and the toilet flushing system was continuously running water. Cleanliness was another dissapointment. The toilet was not consistently cleaned, the room was not vacuumed every day, and there appeared to be no dusting. Housekeeping often seemed limited to making the bed, folding or replacing towels and leaving the room. There was also an unpleasant toilet brush left in the bathroom. One housekeeping staff even told me to F**k off when I asked for my room to be cleaned all because she did not understand what I said. The pool area had maintenance issues as well. On very hot days, a number of umbrellas could not be opened because the pins needed to hold them open were missing. In the pool washroom, two out of three soap dispensers were broken or unusable. The hotel also did not match the impression I had from the promotional photographs. In my experience, it felt much closer to a basic three-star or below hotel than a high-end property. Anyone expecting luxury or a five-star-style level of service may be disappointed. Overall, this felt primarily like a basic hotel catering to large tour groups rather than a hotel focused on individual guest service. Unfortunately, after eight nights, I struggled to identify anything about the experience that I could genuinely describe as exceptional or particularly positive.