26.11.05We just had a 7 night stay in a one bedroom apartment and I can honestly say it was great! The apartment was dated, yes, BUT super clean and comfortable with everything provided that you need. There are w fans in the living room and only AC in the bedroom but if you kept the bedroom door open it would cool off the other part somewhat. They have slats that you can open for fresh air breeze if preferred. House keeping came every other day. The only thing I would suggest is blackout curtains in the bedroom as its very bright for sleeping!
The pool area has tons of loungers and umbrellas and chairs. Pool was superb and always clean and refreshing day and night. The shuttle to the beach is super convenient and we used it daily. 10am to 1pm then 1:15pm to 5pm. Distance is walkable if preferred takes around 30min. Local Massey grocery store in walking distance for all your essentials.
Overall was great and the staff was super friendly!! We will definitely be returning!!!!
26.10.14Extremely Disappointing – Not What Was Advertised and Certainly Not Acceptable
I would not recommend staying at Rockley Golf & Country Club based on my experience. The unit I was given was old, poorly maintained, smelled musty and mouldy, and looked nothing like the photographs advertised on the website.
From the moment I entered, it was clear that the unit had not been properly maintained or prepared for guests. The furniture was dated, and the cushions were dirty and smelled musty. The kitchen floor had water on it, and when I opened the refrigerator, there was water accumulated along the top of the fridge door, suggesting that the freezer section may have been leaking. The oven handles were rusty, and the patio door was so rusty and misaligned that, after opening it, it took approximately 30 minutes to get it closed again.
The bathroom was equally disappointing, with visible discolouration and deterioration around the tiles, fixtures and edges. These were not simply cosmetic issues or a matter of outdated décor. They raised serious concerns about cleanliness, maintenance and the overall condition of the accommodation.
What made this experience even more unacceptable was the explanation I received when I raised my concerns with the front desk. I was told that the unit had previously been occupied by a long-term tenant and had not been painted or properly maintained.
My question is simple: If management knew the condition of this unit, why was it being rented to paying guests? Regardless of the price, there should be minimum standards of cleanliness, safety and maintenance. Guests should not be expected to accept substandard accommodations simply because a unit is offered at a particular rate.
I was in Barbados dealing with a family funeral, so this was already a difficult and emotional time. I left the accommodation very early each morning and returned late at night, when the office was closed. Consequently, I was not there much and had limited opportunities to follow up with management. The last thing I needed was the additional stress of staying somewhere that felt neglected and uncomfortable.
I have included photographs of the actual condition of the unit, along with the last three photographs taken from the website. The difference between what was advertised and what I actually received is unacceptable.
Perhaps other units on the property are cleaner, better maintained and more representative of the advertised photographs. However, I would need to see that for myself before considering another stay.
I am not someone who expects luxury at a budget price, but I do expect accommodations to be clean, functional, properly maintained and honestly represented.
This unit should never have been offered to guests in its condition. Management has a responsibility to ensure that every unit meets acceptable standards before accepting payment, regardless of its previous use or rental rate.
Extremely disappointing, and based on this experience, I would not return or recommend this accommodation to others.