26.10.02Had a bit of difficulty with booking as Agoda hadnt sent through our booking. But staff were very gracious to upgrade us for the mishap. Awesome amenities. Pool is great. Playground awesome. Close to bus stop. Good vibes all round
26.10.01We enjoyed our stay overall, but I wanted to share feedback regarding our check-in experience. Prior to arrival, I explicitly notified staff that we would be arriving in a campervan and shared our vehicle dimensions. Unfortunately, the assigned accommodation had an adjoining parking space that was too small, requiring us to go back to reception to resolve the issue.
With multiple rooms available, a bit more foresight and flexibility when assigning our room would have made a big difference. We appreciated the pleasant stay otherwise, even though we didn't get around to using facilities like the heated pool.
26.08.23No complaints, all joy!!!
26.07.30Received a very warm welcome from reception which provided a calming effect for our first adventure in New Zealand. Facilities are exceptionally clean and well maintained, showers were nice and hot and the indoor heated pool was nice to relax muscles in after walking around the city all day! A great place to stay highly recommended 👍
26.07.09We had an excellent stay, with a great location, well-maintained facilities, and outstanding service throughout our visit.
Interestingly, we had not originally planned to stay at this hotel. During our first visit, we stopped by for a short break to let our children rest and have a meal. The warm hospitality and excellent service provided by the reception team left such a positive impression that we decided to book this hotel for our return trip before our flight.
This level of genuine hospitality is what sets the hotel apart, and I hope it continues to prioritize guest satisfaction in the future. One area that could be improved is the handling of guests’ lost or misplaced belongings. Even if the item is small, responding promptly and taking such cases seriously would demonstrate genuine care and would be greatly appreciated by guests.
Overall, we had a wonderful stay and would happily return on our next visit.