Sobreiras Alentejo Country by Unlock Hotels

Bathroom without any privacy

Good premisses. Frendly staff. Spacious rooms

Reception staff was extremely slow during the checkin. Although they were 2 people, 1 of them was on the phone chatting with friends instead of helping us. They also announced that the WiFi would be interrupted for at least 1 hour, which is not convenient. Arriving in the room, it was humid and cold. We found some long black hair on the floor, shower and on the folded towel. We found ticks in the room on the sofa and carpet and decided to leave immediately to never come back.

We arrived after 18hrs, we went to the pool to enjoy the evening and when we went back to the room for a shower, was no water pressure. Literally just a few drops, we went to the front desk and they said in 10min will be solve (not really), well we finally took a shower after 22hrs when came back. For the price they charge, this things it shouldn’t be happening. Such a shame, is a beautiful property, staff was friendly, breakfast is good, very calm area to relax, but water on a summer day, is essential. They didn’t offer anything for the inconvenience another ball dropped.