26.07.31Had a great time, the kids (12 and 10) loved it and the week went way too fast. Food was tasty and varied, service excellent and hotel is beautiful. Loved the Aquapark, beds were comfortable and room spacious.
26.08.30Overall, we had a nice vacation, but unfortunately, there were several issues that would prevent us from returning to this hotel. The combination of extremely uncomfortable mattresses, unbearable noise from furniture being dragged around at completely unreasonable hours, both very early in the morning and in the evening, and the fact that, probably because it was summer, we were only provided with a thin sheet instead of a proper blanket, made it very difficult to get a good night’s sleep. We slept poorly throughout our stay and were woken up very early in the morning, which is especially frustrating when you are on vacation and paying a significant amount of money to relax and enjoy your stay. We complained to reception about the noise several times, and each time we were told that the issue would be looked into, but no one ever followed up with us or provided any update. The food was okay overall. We also tried the Asian restaurant, but unfortunately, it was below average. It is also worth noting that the restaurants are not included in the all-inclusive package and require an additional payment, unless you are staying for more than seven nights or meet certain conditions. On the positive side, the aqua park was excellent and definitely one of the highlights of our stay. Overall, we still managed to have a nice vacation, but the poor sleeping conditions and the way our complaints were handled were disappointing, and we would not choose to stay here again.