Hotel Jungfrau Mürren

Hotel is located about 7 min away from train station. From hotel to train station it’s a slight uphill. The room had the best view one could ever ask for - waking up to this view was a dream! Hotel breakfast was also fantastic - great variety and quality. A little note - there is no kettle provided in the room, to get hot water outside of breakfast time, you’ll need to go to the ‘pantry’ to boil water.

When we raised this at reception, we were told it was not their responsibility and that we should complain to Agoda instead. From what we understood, this is not the first time this has happened. I accept that Agoda shares responsibility for the misleading listing. But if the hotel knows this problem keeps recurring, it is the hotel's responsibility to fix how its rooms are presented and to take care of guests when it happens, not to send them away. Simply saying "not our problem" is unacceptable. For many of us, a trip to Switzerland is a once-in-a-lifetime experience. I chose this hotel specifically for the balcony and the mountain views shown in the photos. Instead, we got a basic room that felt closer to a hostel, in a location that is not particularly close to the station. What should have been a highlight of our trip became one of its biggest disappointments. I would not recommend this hotel. If you do book, contact the hotel directly beforehand and get written confirmation of which building and room type you will receive.

SOSO

Receptionist is extremely helpful and nice. She helped us secure tickets, explain the route and reccomended activities based on weather forecast too. Eventhough there is no lift in the lodge, the porter helped us bring our big luggages to our room. Overall a great stay. Grindelwald is a magical place to visit.

This hotel is perfect! 10mins from the station. Room is big and clean. The view is AMAZING. One of our favorite hotel during our trip