Royal Hotel

Sure. Overall, although the stay began with some maintenance concerns, the staff responded promptly, professionally, and without hesitation, offering a much more comfortable room. The second room was warm, clean and well appointed, with reliable Wi-Fi and a comfortable bed. The highlight was the excellent customer service, which turned the situation around quickly and made the stay comfortable and hassle-free. I'd be happy to stay again, knowing the team handles issues so well. To be clear it is an old building and when I stayed they are remodeling the place bit by bit so if you want a hotel with all the bells and whistles and just somewhere to lay your head go to one of the big companies but if you want somewhere that's got a nice view and some river side to enjoy with a building that's old but has alot of character to appreciate then stay at the royal hotel cause it's only getting better over time due to what they are trying Todo here a bit like fine wine in a way

Its totally unsafe for tourists dirty and i run away i heard screaming and threatening from the room next door i ran i left the property because i am alone and felt unsafe completely i dont advise any tourists not secure at all and i informed agoda how they put property like this and they didn’t give me my money back or solve my problem - terrible experience ruined my vacation and lost of money 😢

The room I booked for was different than the room they gave me , I would not recommend this place for no one , is unclean and got my car wheel damaged, the room was cold and the heating was not working and it was smelly, that's me being honest I would definitely not book this place again

No drinking water in the room and in hotel as well and when i asked them for water he was suggesting me to use bathroom water for drink.

Dear Royal Hotel Manager,                                            How on Earth you can actually charge people to pay and stay in this " Hotel " I do not know.It's definitely NOT a Hotel, It's an old very run down pub that's purchased some flats next door which you have called " Cottage's ".They look more like old council flats , very old council flats. We thought we were booking a Travelodge as seen on Agoda web site.I booked for a 1 night stay, my and I walked into the building site called reception , booked in and were shown across the yard to these "cottages" took one look inside turned around , got back into our car drove off before we had the wheels pinched.We had booked and paid for B&B but was told there was no breakfast, asked for refund and and was refused. Still it was probably a good thing as we would have got food poisoning .What an absolute dumb , even the Illegal immigrants would refuse to stay here.Can I please have a full refund.