머큐어 런던 스테인즈-어폰-탬즈 호텔

Got there feeling very tierd Staff made me welcome and despite bing exhausted made it to the bar for Chicken burger and a Guinness Slept so well great choice bed comfortable Thanks

Unfortunately we were not given the rooms advertised to us by Agoda, meaning we didn’t have enough beds for our group. when we asked to match the rooms we booked we got made to pay extra. The bathrooms were mouldy and the room had stains on the carpets and curtains, the rooms were hot and our fan was broken and caked in dust. The sofa bed was very uncomfortable and came with no bedding. The staff were rude on multiple occasions, one time accused us of not paying for breakfast and arguing with us for 10 minutes, only to come to the conclusion we did pay and there was a communication error on their behalf. We tried to get a flat shower room for my dad (not a bathtub) due to accessibility reasons, which was requested multiple times before our stay with no reply, only to get there and find out the flat shower access rom was down some stairs and he couldn’t actually fit in the shower anyway as it was too narrow. The location was good as there were shops, cafes and a nice view nearby. By overall we were all uncomfortable and annoyed with our stay here. Glad it was only 3 days.

I booked this hotel very last minute so it was quite a high price, like all other hotels round Heathrow at the time though. Booking in advance would have been better a better price I hope. Room was nice, hotel is a historic building with nice view of the Thames. Staff very pleasant. Main let down was the mattress. Way too soft and foamy.

The "Heathrow T5" reference is misleading. The hotel is nowhere near the airport and is difficult to get to. This is an old building, poorly maintained. No elevators and steep stairs. "River view" through a small window mostly blocked by a roof. Terrible "buffet" breakfast. Breathtakingly overpriced. Poorly ventilated during a heat wave and only weak fans available. Staines is a charming little city and the location of the hotel on the thames ought to be a draw. Don't be tempted.

So the bed was okay. However you had to make your own bed each day and they have sign to say your room will be serviced every 3 days. Although asking many times my room was serviced 2 times in 15 days. They say they can’t get staff but there is a lot of office staff that sit behind closed doors with no one at reception. If you want tea or coffee replenished you have to ask at reception each day and ask for towels as you need them. Even when they did service the room they did not vacuum the floor or attempt to clean the mould from the bathroom. I wrote to OYO who run the hotel but don’t expect a response. Oh well better luck next time