맥도날드 포르탈 호텔 골프 앤 스파

Room was lovely, hotel and grounds beautiful - prebooked evening meal Friday, had to ask where a starter was, had to ask where side orders were on mains, prebooked with full menu choices 5 days in advance to be told on the night sweets had changed. Breakfast - buffet style hot buffet virtually all cold, we were sat at table and asked 3 members of staff for coffee - it arrived after we finished eating. It appears you are allowed one cup of coffee which staff pour at the table. Saturday evening attempted to eat in the bar, it was full of groups of men, I presume golfers, in various stages of intoxication. After standing at the bar for 15 minutes, the barman who was under siege by “gentlemen” queue jumping and only interested in getting more drink, we gave up and returned to our room. We attempted an early night, but with people returning presumably from the bar until 3 in the morning and trying our room door twice, it was less than a peaceful sleep. Sunday breakfast proved no better than Saturday, other than our one cup of coffee was poured as we sat down, on our way back to the room, one of the “gentleman” walked through reception towards the restaurant carting a bottle of cider - this was 9am. Better hot buffet system required, staff training improved (restaurant & bar) - but whilst these groups of golfing gentleman, who would be more at home in Blackpool are prioritised over couples etc we will be looking elsewhere!

Staff go above and beyond