26.09.22We booked an Anchorage Partial View Room.
The Anchorage currently advertises this room category from xxx per night, with images showing attractive outlooks and describes the rooms as being in a “quiet enclave” offering “seclusion and privacy.” That was very different from our experience.
Our room essentially looked directly into a large tree, with virtually no outlook. We raised this with reception shortly after checking in and were told there was nothing else available that night, but they may be able to move us the following day. We were later offered an upgrade for an additional cost, along with a bottle of wine.
The position of the room also meant the outdoor area provided very little sense of privacy. Our table and chairs were directly beside the hedge near the pool area, where other guests regularly stood drinking and talking immediately on the other side. .
Unfortunately, the room wasn't particularly quiet either. We were located beside a communications/service room and experienced very loud intermittent mechanical noise at random times, including late at night and early morning waking us up. It sounded like a high-pressure shower suddenly being switched on and was clearly audible inside the room.
None of those things individually would necessarily ruin a holiday, but together they made this particular room feel anything but the quiet, private and relaxing retreat being marketed.
At xxx per night, I expected considerably more. Had this been a much cheaper room, my expectations would obviously have been different. For anyone considering a Partial View Room, I would strongly recommend asking exactly where the room is located, what it overlooks, and whether it is adjacent to any service/communications areas before booking.