Ibis Mackay

Pros: Conveniently located at the airport making picking up the rental car super easy. Have free on site car park Food was delicious. Staff at the bar were helpful Cons: The window on the hallway requires a lot of cleaning The 2 receptionist upon checked in were a bit clueless but others were very helpful and knowledgeable..

Stayed 2 night was great money for value Great staff location and very clean I will be back also the food was great in the down stairs restaurant and the beers where cold

Overpriced food and drinks and a room air con that would not warm up. Had to turn it off and ask for a blanket just so I could sleep. Never stay there again

Rooms are clean and very comfortable and the fact that it is located directly outside the door of the airport was wonderful when we arrived on a late flight

The facilities and amenities are good. Room is clean and new compared to other ibis that I have been to. The location is next to the airport but far from the city. The reason why I will not recommend this is due to poor customer service. The front desk staff needs more training on proper customer service. Staff at the front desk 21/09/26 around 7PM was NOT helpful at all. I patiently waited for her to finish her other check-ins that time. When my turn came, I asked her of I could have have my booking be linked to my ACCOR membership. She said she can’t help me that time as she got other clients to attend to. She said if she can do it a bit later but she did NOT come back to me for follow-up.