26.07.09Book at your own risk!!
My travel partner and I got badly bitten by bed bugs in the middle of the night at room 24. We initially booked for a top room but were given one downstairs. This motel did not take any responsibility. Sure you didn’t intentionally breed bed bugs, or bring it in. But if it happened in your premises, it’s your responsibility!
We’ve never seen bed bugs before so we had no idea what bit us when we saw it. Googled the picture of the bugs after waking up itchy in the middle of the night to find out it’s a bed bug to our horror and disgust.
The hotel staff, Christine, changed our room once we complained. It wasn’t so much of an issue until the morning when we’re about to check out, where they try to down play the issue by saying bed bugs are not that big, and the bed bugs would usually leave scab marks. These are mature bed bugs with blood splattering all over when you smack them! The bites were still quite fresh, at that point no scabs yet obviously! 2 weeks on the scab marks are still on!
This is the kicker, we had to make sure all our belongings were clean so not to infect other places or worse, bring home the bugs. This delay made sure we could not depart Broken Hill on time and a delay of a further 2 nights due to weather.
It also made our first visit to Broken Hill a very unpleasant one.