케이프 트리뷸레이션 비치 하우스

We felt like we were staying in the jungle/rainforest. it was great to not have internet/phone and disconnect from everything. The cabin was clean and comfortable. Beautiful waking up to the sounds of the birds and turkeys. Loved walking through the rainforest path to get to the restaurant. At night is so pretty lit up with fairy lights. The food was really good and they cater for dietary requirements. The staff are lovely, You can hire boardgames to play while dining and take them back to your room. Small pathway after the restaurant to the beach which is stunning. We had the whole beach to ourselves, it was tranquil. Just wish there were no crocs as it would have been magical to swim in the water. The pool was a little cold in the afternoon but that didnt stop the kids. If your lucky you may see a cassaway cross your path, we heard the screams from people who saw them but unfortunately we were too late and missed it. Free parking near reception and you then need to take your luggage down the path to your room, they supply luggage trolley which is great. Loved every moment of our stay would highly recommend and would return.

Nice lodges, with good facilities. The best was one of best best we’ve ever slept in! The staff is really friendly and helpful. The good is rather good, especially considering being in the jungle.

The front desk is essentially your first impression of a hotel, and it sets the tone for your stay. Unfortunately, Jade’s welcome was lackluster, and the experience went downhill from there. We were given a Ribbon Cabin when my Agoda reservation clearly showed that I had booked a St. Crispin’s Cabin, which is closer to the beach and includes a king bed and freestanding room. Unfortunately, there was no Wi-Fi, so I could not immediately show Jade the booking on my phone. She said their system showed a Ribbon Cabin. Because I initially thought I had been charged the St. Crispin’s rate, I asked about being refunded the difference, and Jade went to get her manager, Jeanine. Rather than showing understanding, Jeanine essentially said that because I could not prove the Agoda booking, there was nothing they could do. I was half-heartedly offered an upgrade to St. Crispin’s if I paid the very steep price difference. When I asked what would happen if I could get a signal and prove my booking, I was given no clear answer and was not told to return to reception if I was able to do so. There was no apology, no attempt to resolve the issue, and no follow-up. Later, during a rainforest walk, I was able to get a signal and took screenshots clearly showing the St. Crispin’s Cabin on my Agoda reservation. I also filed a complaint with Agoda. The next day at checkout, I showed Jeanine the proof She explained that Agoda apparently should not have been offering that cabin and that this had been an issue that popped up three years ago. If this was a known problem, it is incredibly disappointing that it was not addressed. I made it clear that I understood I had ultimately paid the Ribbon rate. My issue was the lack of customer service and how the situation was handled. Instead of acknowledging this, Jeanine again blamed me for not returning to reception. I had returned from my walk around 6 pm and the reception area closed at 4 pm. I received no apology, no acknowledgment of the poor communication, and not even a basic gesture of goodwill. Even my suggestion of complimentary drinks was brushed aside. It is especially disappointing from someone in a senior management position. The booking discrepancy may have been Agoda’s fault, but the way a hotel handles a problem is entirely within its control. Cape Trib Beach House had an opportunity to turn an unfortunate situation into a positive customer-service experience, but instead left me feeling blamed and dismissed. Unfortunately, I would NOT recommend Cape Trib Beach House. The customer service was highly lacking, and it is a shame that such a highly recommended property put a damper on what should have been a spectacular holiday.

We had a great stay here. Lovely location and close to the beach and ideal to head out to the reef for a day snorkelling.

We stayed here for our anniversary just for one night. We arrived and had self check-in because we arrived late. That was our own fault. Could not fold the directions and instructions left for us, the cabin was close to the beach. Fairly pricey in our opinion but that appears to be a lot of the accommodation in that area. The room was small but met our needs. One big thing was the bed was very very soft and was so uncomfortable and neither of us slept well for the entire night, but that’s a personal preference. The one big thing was the restaurant which we were looking forward to, and the food lived up to our expectations. The meals were absolutely delicious so hats off to the chef. However, the service, or lack their off, was absolutely on another level. I don’t know whether it’s whether we arrived late at 7:30 pm, although the restaurant hours were until 8 pm, but the staff just looked like they were ready to go home go to bed or go partying. There was no level of service whatsoever. Apart from the fact that we reserved a table and I reserved a specific table, but when we arrived, the waitress looked confused and there was no booking, and just asked, where do you want to sit? The table I had booked at the side with a nice view already had some people sitting at it, and the staff were very very careless This dinner ruined the entire trip But I must say once again that the food was very very good, five star. Service one star.