벤딕스 호텔

I had a great stay at this hotel! The room was clean and comfortable, the staff were friendly and accommodating, and the overall atmosphere was relaxing. The service was excellent, and everything went smoothly throughout my stay. Highly recommended for anyone looking for a comfortable and enjoyable experience. I would definitely stay here again!

I had a great stay at this hotel! The room was clean and comfortable, the staff were friendly and accommodating, and the overall atmosphere was relaxing. The service was excellent, and everything went smoothly throughout my stay. Highly recommended for anyone looking for a comfortable and enjoyable experience. I would definitely stay here again!

The hotel has a great location, as most of the places we wanted to visit were nearby and easily accessible. However, the noise from passing vehicles was quite disturbing, making it difficult to enjoy a peaceful stay. Unfortunately, the cleanliness was very poor. We found a cockroach inside our room, and there was also an unpleasant smell. These issues significantly affected our overall experience. I hope the hotel management will take these concerns seriously and improve the cleanliness and maintenance of the rooms to provide guests with a more comfortable and pleasant stay.

Goof

Sobrang inconsiderate at unhelpful ng hotel na ito. Apparently, customer service and basic consideration are optional here. Our check-in date was August 29, kasagsagan ng bagyo, malakas na ulan, at pagbaha. Maraming roads ang flooded at unsafe for travel. So honestly, paano kami pupunta? Lumangoy? A day before our supposed check-in, nag-message na ako to ask if possible na i-reschedule ang booking namin. At the same time, nag-email din ako sa hotel and nag-text sa number provided by Agoda. Even e-mailed their frontdesk. And guess what? Walang response. Since wala talaga akong makuhang response regarding our request to reschedule, nag-request na lang din ako ng free cancellation. Unfortunately, the hotel denied the cancellation request—despite the fact that I had already tried reaching out to them multiple times before our check-in date. What makes this even more frustrating is that we didn't simply disappear or cancel at the last minute without informing anyone. Nag-effort kaming mag-contact a day BEFORE our check-in and gave them the opportunity to assist us. Pero apparently, replying to a customer's message was too much to ask. We understand that hotels have cancellation policies. But there should also be common sense, consideration, and basic customer service, especially when the circumstances involve severe weather and flooding. Nakakatawa lang na before pa kami makarating sa hotel, napatunayan na agad nila kung gaano ka-unhelpful ang customer service nila. Hindi man lang nagbigay ng response or any alternative regarding our request to reschedule, pero mabilis naman mag-deny ng cancellation. If this is how they treat guests who are genuinely trying to communicate and asking for help during a situation beyond their control, then that's honestly very disappointing. Definitely not recommending this hotel. If you value communication, consideration, and customer service, think twice before booking here.