26.11.06Very nice stay at Clarkton Hotel. The room was clean, very spacious, and comfortable. Full service and very good restaurant — breakfast lunch and dinner, and a wide variety of offerings on the menu, including a lot of German specialties. Staff were also excellent -, very helpful and friendly. Great location and regular free shuttle service to walking Street made it even more convenient.
26.11.06FYI: CLARKTON HOTEL
I KNOW WHAT I WANT, AND I KNOW EXACTLY WHAT I PAID FOR!
It is absolutely disappointing and unacceptable to be charged over ₱5,000 for a room with just one queen-sized bed, when the other room I booked was exactly the same in terms of accommodation but cost me less than ₱3,000.
How can you justify such a significant price difference for essentially identical rooms? This experience is certainly NOT worth the money I paid.
To make matters worse, your staff were far from accommodating. I called the hotel to request a spoon and fork and was told over the phone that this was NOT allowed. However, when I personally went to your restaurant, the staff handed me the utensils without any issue.
So, which is it? Are guests really prohibited from borrowing utensils, or was I simply given incorrect information by your staff?
DO YOU EVEN HAVE A CLEAR AND CONSISTENT POLICY REGARDING GUEST REQUESTS?
The inconsistency in your staff’s responses, lack of proper accommodation, and questionable room pricing made this an extremely frustrating experience.
Guests pay for more than just a room. They also expect reasonable service, clear policies, and basic hospitality.
Unfortunately, Clarkton Hotel failed to deliver on all three.
This is, without a doubt, one of the worst hotel experiences I have ever had.
26.11.05With staff 24 hrs eager to promptly help anyway they can. I like the vast menu of western food, large fresh portions. Clean pool and well kept grounds. Be back again!
26.11.04The hotel staff are very friendly and welcoming. The 24 hour bar and dining services are extremely convenient and i would definitely recommend this hotel to anyone traveling to Clark.
26.11.02Every Angeles City hotel has to deal with the traffic noise from loud motorcycles day and night. Unfortunate but true. The hospitality of the staff and their response was world class and professional.