와일드 코스트 선 호텔

Good for a quick getaway

Room 370 had an amazing view. It was neat and tidy but not clean as there were long hair strands in the bathroom and bath tub. Restaurants were challenging. Drive out to Port Edward for dinner. Breakfast was amazing though value for money. Enjoyed the Waterpark

Rooms are old. Furniture and headboards not updated. Balconies are not cleaned. Lots of small insects from aircon vents and basin. Carpets are very old - need to be updated. No recognized food outlets like kfc, nandos. Breakfast at Chicos is the same old boring breakfast every day. They have downsized the game section. All the good games like the dolphin game, catching teddy bears are gone. No microwave to warm food, no iron for the rooms. The check in facilities get so packed and porters are not available. You have to wait hours and most of the time carry your own luggage to the rooms. You cannot book family rooms. These seem to be reserve for VIP people. Why don't they just allow online checking and booking of rooms? The pluses are that the beach is lovely, the wild waves is great, nice golf course, and nice feel and vibe to the place. I would like to reach out and ask them to please consider building a resort on the north coast as well so. But build small apartment rooms that have a lounge, kitchenette and bedrooms.

Very bad experience

We spent my husbands birthday weekend there, 9th to 13th Feb. While the stay there was wonderful, there are a few points that I feel need improvement. Upon arrival and our attempt to checkin, we were IMMEDIATELY told that we owe a balance, even tho the full amount had gone off 9 days before our check in. The courtesy of saying Mam, we can assist with check in but once you are settled, please come down so we can address some important matters. Not to just bombard me with INCORRECT information. We booked through Agoda and apparently it wasnt showing on your system. Not too courteous and definitely not a very good First Impression. Then we have the issue of NO ROOM SERVICE and the fact that Switchboard just rings endlessly.... we were hungry at 9pm and asked to be transferred to a fast food outlet since the hotel has no room service. Outlet just rang and rang. eventually we were told by switchboard that if the outlet is busy they dont answer their phones. evventually nearly 2 hours later, we got some food after the manager himself had to walk to the outlet to ask them to please call our room for our order. Staff at Chicos were brilliant. Cant fault them. Staff at hotel pool bar was severly UNDER STAFFED with one lady trying to service an entire pool area, resulting in 4 drink orders taking at least 45 min. The food options at the hotel pool area was also only served by 1 lady, who couldnt manage to keep up with the order. After an hour of waiting, we then were told they ran out of beef and rolls. so we then had make do with burgers on hot dog buns. my biggest criticism is that the place seemed understaffed and that Wild Coast can spend more time on client service training. This is my honest review hoping that the establishment can improve for the future. Thank you for a wonderful stay tho.