26.11.02I love the place,the serenity is out of this world.
26.10.26For years I wanted to visit Kievits Kroon. We had a wedding on Saturday 24 October, and I did not think twice to make our booking at Kiewits Kroon. What was supposed to be a once in a life time experience was a disappointment I will never forget. I am sharing my experience with anyone who knew I was going there
1) A terrible sewerage smell surrounded our nr. 85 room.
2) Lawn on the front side cut neatly but bone dry and dead with patches of ground.
3) The carpets are old, walked through and full of spots.
4) The chairs are dirty and full of spots.
5) The cold water tap at the basin does not have water, so to wash face and brush teeth, you need to hang over at the bathtub.
6) I had food poisoning the whole Sunday after breakfast. A running stomach and could not eat for the rest of the day.
7) We could rather have stayed at Siplicity wedding venue for much cheaper and much more modern. Almst R3 000 is above and beyond ridiculous for what we have received.
Unfortunately, I cannot contain my disappointment, and I will share my disappointment with whoever asks and wants to listen.
26.10.01I recently stayed at Kievits Kroon Estate and, unfortunately, my experience was average at best. While the property itself is pleasant, the overall service did not meet the expectations that come with the premium price tag.
Housekeeping was a significant disappointment. On several occasions, I had to call multiple times before our room was made up, which should not be necessary at a resort of this standard. Attention to guest comfort and room servicing needs improvement.
There were also maintenance issues. The patio light outside our room was not working, and when we reported it, maintenance simply advised that it could not be fixed. There appeared to be little effort made to resolve the issue or offer an alternative solution.
The restaurant service was another letdown. Service was exceptionally slow throughout our stay, resulting in long waits and a less enjoyable dining experience. Good service can make a stay memorable, but unfortunately, this was not the case here.
Overall, while the estate has potential and attractive surroundings, the lack of attentive service, unresolved maintenance issues, and slow restaurant service left us disappointed. Considering the price paid, I expected a much higher standard of hospitality and guest experience. I would rate my stay 3 out of 5 stars.
26.09.28We were looking for a 2 night stay while visiting Onderstepoort and came across this gem. Good venue, lovely gardens and good food. I didn’t use the wellness centre, although I believe this is recommended.
26.09.27Incredible stay! The food, staff and day spa oh wow its insanely amazing!! We struggled with our TV the first night in unit 43 and requested it to be fixed, so they moved us to another unit which we appreciated as it was a beautiful unit that we couldnt fault. Just ensure your TV works in your room before unpacking, but otherwise its a beautiful place with amazing facilities!