Ciqala Luxury Home Suites

Came down to San Juan with a friend of mine. Stayed at the Ciqala Hotel for the few days we were there. The staff was very helpful and friendly, the room was quite nice, with a great view. All around a fantastic trip. Will definitely book with them again. Thank you to the staff of the hotel. A great experience!

it's very nice hotel i would definitely come back stays there

Staff was wonderful. We loved the area.

Very clean facility. Rooftop restaurant is excellent. Staff is exceptionally friendly and helpful.

My husband and I booked this hotel because it was listed as a Luxury Suite but in reality is was a “Dump”. The walls were decrepit, the tile floors had tons of cracked tiles. The shower was so scary that my husband wouldn’t shower in it. The shades had cracks in them and our outdoor patio was laden with pigeon poop. We were given only two towels and no glasses( which made it difficult to brush our teeth. There was extremely loud music and very loud people partying until 3:45 AM. And to top it off: the a/c wasn’t working! It was extremely uncomfortable. I did go downstairs to the lobby to ask for a refund but the young lady at the desk said that it wasn’t possible since we had booked with an outside agency(yours). I can’t believe our romantic getaway was ruined beyond repair!! Oh, and they charged us a $77.00 booking fee when we checked in. This nightmare cost us over $500.00. Please get us a refund!