Welcome Edinborg

There is no customer service at all, as I didn't see a front desk. There was a sign stating to call to check in. When I called, the phone line was always busy. We ended up getting help from a person who lives behind the two cabins. The kitchen is upstairs, and the stairs are very steep. There was no way to control the heater at all, and the room was so warm that we ended up opening the window. We didn't feel that this was safe because the room was on the ground floor level.

A nightmare. Never book this accommodation! Due to the poor reviews, we must have called at least 50 times throughout the entire day and never managed to reach anyone. We did not receive any access codes. When we finally arrived, the two supposedly cleaning staff, who were extremely unfriendly, only let us into a room after two hours. The radiator had been removed from the room. It was freezing cold.After a heated argument with the "cleaning ladies," we had to find another place to stay at 9:30 p.m. This has never happened to us before.The Umi Hotel, 2 km away, did not have any vacant rooms but nevertheless managed to arrange a room for us. We were very grateful for that.The two women were definitely not "just" cleaning staff. Absolutely dishonest behavior.Our worst experience in Iceland. We would have liked to upload a photo of the room showing the missing heater, but unfortunately this did not work through the Agoda portal.

Email says check-in only can be done on site by phone call and there is free call on site. Actually no phone and nobody picked up the phone call even within the check-in time. We did try to check those numbers in WhatsApp and found them, sent the message. It took them hours to reply with room number and access code. The kitchen supplies are very limited.