Hotel La Planada

Amazing food and good location

I never thought I would leave a negative review, but this hotel was a complete disappointment. No one speaks English, the key card stopped working shortly after check-in, and when we finally got into the room, the bed was dirty and covered in hair. There was no blanket, no towels, and not even a trash bin. We had to find the housekeeper ourselves and ask her to clean the room. When we asked the staff to bring a trash bin, they simply ignored us. Breakfast was a separate issue: the selection was so limited that you could barely make one basic sandwich, and by the next day we did not want to eat it at all. But the real low point came at 11:30 p.m. on the second night. The key card stopped working again, and I simply could not get into my own room. There was no one at the reception desk. A note said to look for a staff member in room 506, so I knocked on the door for half an hour, but no one answered. No one answered the phone either, and I received no response to messages sent through the booking service. In other words, in the middle of the night, a hotel guest was left without access to their own room and without any assistance whatsoever. In the morning, I was refunded for the second night, which was the only positive thing about the entire experience. But a refund does not change the fact that, instead of a normal stay, I got this. A hotel where you can find yourself locked out of your own room at 11:30 p.m. with no staff available anywhere is definitely not a place I can recommend.