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The Worst Hotel Experience I Have Ever Had – Absolutely NOT a 4-Star Hotel! This was honestly the worst hotel experience I have ever had. I am absolutely shocked that Agoda advertises this property as a 4-star hotel! First of all, the location is extremely inconvenient and very far from the city centre. We arrived at the train station late at night and had to take a 40-minute taxi ride just to reach the hotel. We booked a room with a child, and the hotel was fully aware of this. However, there was no baby cot, no additional bedding, and absolutely no preparation for our child. The cleanliness was disgusting. There were clumps of black hair in the bathroom, clearly left by previous guests. As a blonde woman, I knew immediately that this hair was not mine. It was absolutely revolting! There weren't even proper large bath towels provided. The bathroom tiles were broken, with damaged pieces lying on the floor, creating a potential safety hazard, especially for a child. And the reception? Unbelievable! It was basically a tiny opening covered with plywood, where you could barely even see the receptionist. The staff spoke virtually no English, making communication extremely difficult. How on earth can this property be advertised as a 4-star hotel? On what basis was this rating given? I have been a loyal Agoda customer for many years and have booked numerous hotels through the platform, including Hyatt. I have travelled extensively and stayed in many different properties, but I have NEVER experienced anything this bad. This hotel fails even the most basic standards of cleanliness, comfort, maintenance, and hospitality. I feel completely misled by the advertised rating and extremely disappointed that a property in such poor condition is listed as a 4-star hotel. Absolutely unacceptable. I would NEVER stay here again and strongly recommend that other travellers, especially families with children, avoid this property. Agoda should seriously reconsider how this hotel is classified and advertised.