토레 베네치아 스위트

Big room, good aircon. But very inconvenient going up and down using the elevator. Good they have cheerful and nice staff.

Feedback on Our Recent Stay Unfortunately, our overall experience was far from satisfactory. What was supposed to be a relaxing staycation with my daughter turned into a rather frustrating experience. Areas that need serious improvement: * Elevator access: Guests need assistance just to go up and down because the keycard only works on the room door and not the elevator. This is inconvenient, especially for families. * Check-in process: We waited almost 40 minutes in a long check-in queue, only to find out that we had been assigned the wrong room. * Room transfer: We then waited for more than an hour to be transferred to the correct room. I had to follow up four times just to get an update. At that point, I felt like I was constantly chasing someone for assistance. * Room amenities: There were no complimentary slippers, coffee, or tea. The room only had cups and an electric kettle. * Bed and linens: The bed was extremely squeaky and uncomfortable. The linens were very thin, with no duvet provided. * Pillows: Only two pillows were provided, and both were practically flat and lumpy. * Shower: Adjusting the water temperature was unnecessarily difficult. * Bathroom drainage: The shower drain was not working properly, causing water to flood the bathroom floor. This made the floor slippery, and there wasn’t even a floor mat provided. * Wi-Fi: The connection was acceptable for casual browsing and scrolling but unreliable for anyone who needs to work. * Hallway condition: The hallways had a noticeable musty, moldy smell, which was quite unpleasant. * Swimming pool: The pool flooring was extremely slippery and did not feel safe, particularly for families with small children. * Security deposit: A ₱2,000 security deposit feels excessive considering the overall condition and maintenance of the property. What I appreciated: Despite all the inconveniences, I would still like to commend Veronica and Carl for doing their best to assist us. They were accommodating and clearly trying to manage the situation despite being noticeably understaffed. Their efforts deserve recognition. On a positive note: * The air-conditioning worked well and was pleasantly cold. * The rooms and bathrooms were spacious. * Netflix was working properly. Final thoughts: The property has potential, but the overall guest experience needs considerable improvement. From the check-in process and room readiness to basic amenities, maintenance, and safety, there are several things that management needs to address. I understand that not every stay will be perfect, but guests should not have to spend their vacation constantly following up for basic assistance or dealing with issues that should have been addressed before check-in. I hope management takes this feedback seriously, as these are not simply minor inconveniences but concerns that directly affect guest comfort, safety, and the overall value of the stay.

I stayed here with 6 other friends from Oct 31-Nov 1. We booked 2 Family Deluxe Suite rooms, which promised to fit 4 people with 2 king beds per room according to the Agoda listing. When we arrived, there were a lot of guests waiting at the lobby because the rooms weren't ready yet. Only one poor lady staff was managing both checking in of the customers, answering calls, and guiding the customers to the elevators. For the elevators, you either need a staff with you or you take the fire exit to get between floors. We waited around 30-40 minutes to be accommodated into ONE room. The front desk lady didn't realize we had booked two rooms (she says it didn't show up on their system), so we still had to wait longer for the 2nd room. Upon entering the first room, there were only two TWIN beds. We called to question it because we were promised KING beds, but the staff said they didn't have any available rooms with king beds, and we either had to just deal with them or they could refund our payment. Other issues include not having running water when we arrived (took hours to get us accommodated); there were only two sets of water bottles, towels, slippers, shampoo, & soap provided in one room (which was supposed to house 4 guests), and none given in our 2nd room; and we weren't even given a keycard to enter the 2nd room, they only gave us a keycard to use for turning on the electricity then we had to have a staff open the door for us everytime. All of that aside, we only had minor issues with the cleanliness of the rooms and the pool area. We couldn't manually adjust the ACs, but they were cool enough. The size of the rooms were great and had big windows. If we weren't concerned so much about a time schedule and can find no other better choices, we would stay here again because the area is perfect for going out to eat and drink.

The room has like a premiere hotel vibe though you can notice it’s an old premiere hotel but I would say for a very affordable decent price, you would still get that. The service was exceptional since they were supposed to be fully booked that same day we booked a room but still manged to find us an available room since our online reservation was already confirmed and paid in full. They upgraded us from a double bed to a premiere room with a king-sized bed. There were minimal flaws in the room but given that it was still a lot better than the original room booked. Plus the staff are really nice and helpful plus great food “Pancit Bato” was so delicious at their 8th floor resto bar. Will definitely consider booking this again in the future.

Waited for almost 3hrs, Before get in to the room, They dont have towels called multiple times to have towels they just told us its out of stock we never get the towels throughout our stay. Worst Experience no compensation offered by the hotel.