히말라야

My experience at Hotel Himalaya was extremely disappointing. The customer service was poor, and the staff demonstrated very poor judgment in handling the situation. What should have been a simple and pleasant hotel experience turned into an unnecessary frustration. Good hospitality is not just about having a nice property; it is about how guests are treated, how concerns are handled, and how staff make decisions. Unfortunately, Hotel Himalaya fell short on all these fronts. I expected professionalism, courtesy, and a customer-focused approach from a hotel of this standard. Instead, I encountered poor communication, a lack of understanding, and decisions that showed little consideration for the guest. Management seriously needs to review its customer service standards and staff training. A hotel’s reputation is built on guest experience, and this experience certainly did not meet expectations.

Outstanding stay and service. Deepa at the Front Desk as well as the staff were so informative and helpful, and I loved the restaurant staff, like Amishta and Indira. I not only recommend this hotel, I plan to return again.