페너스 호텔

I did not receive any instructions on how to enter the premises but someone by the name of *** answered the ring doorbell who initially wouldn't let me in but relented. Then he said he could not find my booking and all the rooms were already taken. He stated that this has happened before to others where an instantaneous booking though booking.com supersedes other booking apps. My reservation was prepaid and I've yet to get a response on a refund. I had to scramble looking for an alternate hotel. Agora reached out to them and eventually said they have an opening, and wanted me to proceed with the check in, which by that time, I only had one more night before check out! So I requested a full refund, which is still pending. The interior hallways are dingy but I was not able to see the rooms so I can't comment. It is an old house converted into a boarding place.

Great location less than 5 mins walk from station and 15 mins walk to town centre. Parking is a little hard to find but is off the main road. The automatic check in system was broken for my visit which resulted in a long delay checking in. Checkout in the morning was effortless. The air conditioner was very effective.

This "hotel" uses a third-party check-in service, over which you must pay a security deposit before you can get a password to enter the hotel or your room. The only problem is, this check-in platform is sent through a link that does not display on Agoda (which blocks third-party links and numbers). And there were zero staff on site (and no reception) to assist. I had to speak to one through a very bad remote doorbell and then the phone, who could barely understand what we were saying. One of the worst check-in experiences I've ever had before, and their system is clearly incompatible with Agoda.