노보텔 싱가포르 온 키치너

Interestingly, front desk sharply instructing from check-out at 11:30 whereas Check-In at 3:00 pm onwahrds! Moreover, they shown the inflexibility in this point and pretending they are always out of booking. Secondly, value waise their breakfast needs to be improved & seems Indian foods get priority while global people’s number also significant.

I was very disappointed with my stay at this hotel. After a long flight, all I wanted was a hot shower and a cup of coffee. Unfortunately, the room was only stocked with decaffeinated coffee, with no regular coffee, no milk, and no teaspoons. I went to the front desk to ask for these basic items and was told someone would bring them to my room straight away. Nobody ever came. I complained by email and later received a written apology from the Duty Manager acknowledging the poor service and promising that the room would be replenished the following morning. However, nothing was done, and the promise was never followed through. The service at the front desk was also disappointing. When I approached the staff, they seemed more interested in looking at their computer screen than engaging with me or showing any genuine interest in resolving the issue. It felt like helping guests was an inconvenience. I would also like to acknowledge the restaurant staff and the concierge team, who were all extremely friendly, professional, and helpful throughout our stay. Their excellent customer service was genuinely appreciated and made a positive difference to our experience. I’ve stayed in much cheaper hotels where the customer service was far better and where basic amenities such as regular coffee, milk, and teaspoons were provided without having to ask. For a Accor brand hotel, I expected a much higher standard of hospitality. A sincere apology is appreciated, but it means very little when no action is taken to fix the problem. Sadly, the service I received did not match the price or the reputation of the hotel, and based on this experience, I would not choose to stay here again.

I booked a deluxe corner room. I requested for two single beds. But I got a tiny corner room with one double bed and a small window. It was like a store room ! Their check-in time was 3 pm. I requested early check-in as my mother was unwell which they denied. Their sitting arrangements at the lobby is worst and uncomfortable. I do not recommend this hotel.